HA Grand MD PA offers comprehensive care for all patients 18 years of age and up. Our physicians and staff provide a wide variety of health services that allows our patients to receive all of their healthcare needs within our office.
Appointment: For your first visit, we ask that you arrive 30 minutes early. Please bring your insurance card and drivers license. You will be required to reschedule, if you do not have either of these items at the time of your appointment. You will be asked to complete New Patient Registration forms prior to your appointment. You may print and fill out your forms prior to your appointment or fill out and submit the forms on this website. Please bring any medications or a list of medications you are currently taking to your appointment.
Emergency Care: If you have an urgent problem, you may call our office to schedule an appointment. If you feel it is a life threatening emergency, call 911. Do not delay by calling our office first.
Cancelling or Rescheduling an Appointment: Our appointments are confirmed by an automated service. The automated service will send you a text message two days prior to your appointment. Please make sure that we have a good cell phone number on file for these messages. Please call our office as soon as possible to cancel or reschedule. This courtesy allows us to be of service to other patients.
Late Cancellation & No Shows: As a courtesy to our patients, we attempt to confirm each appointment at least two days ahead of time. This method allows us to schedule any patients that need immediate attention and to cut loss on any patients that do not show up to their scheduled appointment. However, it is your responsibility to properly record and maintain all appointments with our office, or to cancel in accordance with this policy. Please be aware that a fee will be assessed for any appointments missed or cancelled with less than a 24 hour notice. Failure to maintain an appointment or to cancel an appointment within an appropriate time frame denies our practice the opportunity to serve other patients. We understand that occasions might arise that will prevent you from coming to your appointment; we just ask that you let us know so that we can accommodate other patients. This fee schedule is based on the amount of time that has been reserved for your care and will be assessed at the rates detailed below:
20 minute appointment, $50 fee.
1 hour appointment, $100 fee.
Prescription Refills: Our preferred method for refilling prescriptions is to have your pharmacy fax over a refill request or call our office with the prescription you need refilled. Because we do not have access to your medical records at night or on weekends, we are unable to refill prescriptions during those times.
Referral Policy: Different scenarios will generate the need for you to seek additional medical care from a specialist. Many insurance companies require referrals for you to see a specialist. Obtaining a referral or pre-authorization is a time consuming process for both you and our staff.
If your insurance company requires a formal referral to see a specialist, and we have not recently seen you for the problem, you will need an office visit to obtain that referral. Your insurance company requires that we establish and document a diagnosis in order to write a referral. Once you have been seen, we will process your referral and fax it to the specialist’s office. The specialist’s office will contact you to schedule an appointment or consultation.
Please do not make any appointments prior to receiving your referral.
Our office requires 5 business days to complete your referral. We will not process any referrals for patients that schedule their own appointment and call us from the specialist’s office on the day of their appointment.
Be sure to remember, we cannot backdate referrals.
**** If your insurance company does not require a formal, written referral, you may make specialty appointments at your convenience. When making appointments, please verify that the provider participates with your insurance carrier.